Customer Service Centre
Please feel free to contact us by the right mail box regarding to different issues and our service team will get back to you within 24-48 hours normally. For peak times or busy season, live chat or calling will be more helpful because the email reply may have some delay.
About payment failure, invalid coupon, duplicated orders, cancel orders, report error
About change address/shipping method, order status, tracking information, custom clearance
About missing item, wrong item, defective item, item problemsFor wholesale order, please contact our wholesale team
via Email: firstname.lastname@example.org
For affiliate affairs, please contact our marketing manager
via Email: email@example.com
Chat with us
Please send us a message by Facebook Messager on the page button. Or Scan the following Code to Chat with us:
|Mon to Fri.||9:00-18:30, GMT+8|
Address of Kimdecent.com
404 Block, SED Industry Park, Futian District, Shenzhen, Guangdong, China
Above is not our warehouse address. Please contact us for exact return address if necessary or else your package will not be delivered to our warehouse address.