Contact Us


Customer Service Centre

Email Email us

Please feel free to contact us by the right mail box regarding to different issues and our service team will get back to you within 24-48 hours normally. For peak times or busy season, live chat or calling will be more helpful because the email reply may have some delay.

 support_payment@kimdecent.com 
About payment failure, invalid coupon, duplicated orders, cancel orders, report error 
 support_tracking@kimdecent.com 
About change address/shipping method, order status, tracking information, custom clearance

 support_aftersale@kimdecent.com 

About missing item, wrong item, defective item, item problemsFor wholesale order, please contact our wholesale team 
via Email: wholesale@kimdecent.com
For affiliate affairs, please contact our marketing manager 
via Email: marketing@kimdecent.com

Phone Chat with us

Please send us a message by Facebook Messager on the page button. Or Scan the following Code to Chat with us:

Available Hours

Mon to Fri.
9:00-18:30, GMT+8
20:30-3:30, GMT+8

Address of Kimdecent.com

404 Block, SED Industry Park, Futian District, Shenzhen, Guangdong, China

Attention

Above is not our warehouse address. Please contact us for exact return address if necessary or else your package will not be delivered to our warehouse address.